What can I do in Mobile Banking
With Mobile Banking, you are free to do everything you are able to do
with Online Banking, but on your phone, tablet, and more. Mobile Banking
offers you the ability to check balances, transfer funds, pay bills, view
statements, and much more all from the convenience of your smart phone or
How much does this service cost?
There is currently no charge associated with the
service. However, there may be charges associated with text messaging and
data usage on your phone. Check with your wireless phone carrier for more
Is it secure?
Yes, Mobile Banking uses best practices from Online Banking, such as
HTTPS, 128-bit SSL encryption, multi-factor authentication for login and
application time-out when your mobile phone or device is not in use. In
addition, no account data is ever stored on your phone or device.
I'm not enrolled in Online Banking. Can I still use Mobile Banking?
You must first register for Online Banking before
enrolling in Mobile Banking.
How do I sign up for Mobile Banking?
Enrollment for Mobile
Banking is not necessary if you are already enrolled for Online Banking—simply
browse to our website from your smartphone, or better yet, download our app from
your device's App Store (iPhone and Android users). You will need to enroll for
Text Banking via Online Banking.
To enroll in Text Banking log in to
Online Banking, select Other Services, and then click on Mobile Banking. After
successful enrollment in Text Banking your phone will receive a text message
with the Text Banking short code and your Online Banking email will receive an
email with a list of commands.
To learn more about Text Banking, please
click on Text Help from the More menu. If you have an iPhone or Android, you can
download our app from the App Store to enjoy our Mobile Banking service.
Can I use both Mobile App and Text Banking on my phone?
Yes, you can access Mobile Banking by browsing to
our website or by downloading our app to your smartphone AND still use Text
Banking—many of our customers do both. To enroll for Text Banking, simply,
log in to Online Banking, select Other Services and then click on Mobile
Banking and enroll your mobile phone number.
What are the Text Banking commands?
|B or BAL
||Displays a summary of available balances for all accounts.
|H or HIST
||Displays a summary of recent transactions for an
||If you are enrolled for Text Banking at
multiple banks, this command changes the affiliate bank you are using.
||Displays a list of commands.
||Deactivates all services tied to your phone number i.e.
Text Banking and Alerts across all affiliate banks.
What is Text Banking?
Banking gives you access to your accounts via text (SMS) messages on your
phone. It's a fast, easy way to look up account balances and account history
by sending a text command to a short code.
What if my device is lost or stolen?
If you are concerned about
misuse of your phone, contact your mobile service provider immediately to stop
all wireless service. Additionally, log in to Online Banking, select Other
Services, select Mobile Banking and unenroll this feature there.
How do I sign up for Text Banking?
Log in to
Online Banking select Online Services and select Mobile Banking and click enroll
next to your mobile phone number. If your mobile number is not listed, please
click Add Mobile Phone to begin.
What is shortcode?
A short code is a special 'short' telephone
number that can be used in text (SMS) messages. All text messages to us should
be sent to 83318.
Can I use both Text Banking and Mobile App on my phone?
Yes, you can use both options
from the same phone.
Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS)
capable phone from one of our supported carriers. We support all the popular US
wireless phone carriers, including Alltel AWCC, Cincinnati Bell, Cricket,
MetroPCS, T-Mobile, US Cellular, Verizon, AT&T Mobility, Boost, Sprint,
Virgin Mobile. We may add carriers periodically.
I received an activation code but never used it. What do I do now?
Activation codes expire after 24 hours. If you need a
new code, return to Online Banking, select Other Services, select Mobile Banking
and click Manage Preferences.
Which accounts will I have access to in Text Banking?
Text Banking will provide
access to all accounts that are available in Online Banking using the same
account nicknames. Text (SMS) account nicknames can be updated in Online
I enrolled my phone number but did not receive a text message. What should I do?
should receive a text message within a few minutes after enrolling, however,
sometimes mobile carriers experience delays which slow down text message
delivery. While waiting, make sure your phone has wireless signal. In addition,
be sure you entered the correct phone number on the enrollment site. If you
still do not receive it, contact your wireless carrier to be sure text
messaging is enabled on your phone.
What happens if I get a new phone or change phone numbers?
get a new phone or change phone numbers, be sure to return to Online Banking,
select Other Services, select Mobile Banking and click unenroll next to you old
number and add your new mobile phone number in the same spot. Alternatively, you
may also text “STOP” from the number you are giving up to deactivate all SMS
messages to that number.
Can I use Text Banking on more than one phone?
Yes. You may add multiple mobile
phone numbers and use Text Banking.