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Q: What can I do in Mobile Banking

A: With Mobile Banking, you are free to do everything you are able to do with Online Banking, but on your phone, tablet, and more.  Mobile Banking offers you the ability to check balances, transfer funds, pay bills, view statements, and much more all from the convenience of your smart phone or tablet. 


Q: How much does this service cost?

A: There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.


Q: Is it secure?

A: Yes, Mobile Banking uses best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, multi-factor authentication for login and application time-out when your mobile phone or device is not in use. In addition, no account data is ever stored on your phone or device.


Q: I'm not enrolled in Online Banking. Can I still use Mobile Banking?

A:

You must first register for Online Banking before enrolling in Mobile Banking.

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Q: How do I sign up for Mobile Banking?

A:

Enrollment for Mobile Banking is not necessary if you are already enrolled for Online Banking—simply browse to our website from your smartphone, or better yet, download our app from your device's App Store (iPhone and Android users). You will need to enroll for Text Banking via Online Banking.

To enroll in Text Banking log in to Online Banking, select Account Services, and then click on Mobile Banking. After successful enrollment in Text Banking your phone will receive a text message with the Text Banking short code and your Online Banking email will receive an email with a list of commands.

To learn more about Text Banking, please click on Text Help from the More menu. If you have an iPhone or Android, you can download our app from the App Store to enjoy our Mobile Banking service.


Q: Can I use both Mobile App and Text Banking on my phone?

A: Yes, you can access Mobile Banking by browsing to our website or by downloading our app to your smartphone AND still use Text Banking—many of our customers do both. To enroll for Text Banking, simply, log in to Online Banking, select Account Services and then click on Mobile Banking and enroll your mobile phone number.


Q: What are the Text Banking commands?

A:

Text Banking Commands:


Command Description
B or BAL Displays a summary of available balances for all accounts.
H or HIST Displays a summary of recent transactions for an account.
C If you are enrolled for Text Banking at multiple banks, this command changes the affiliate bank you are using.
MENU Displays a list of commands.
STOP Deactivates all services tied to your phone number i.e. Text Banking and Alerts across all affiliate banks.


Q: What is Text Banking?

A: Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances and account history by sending a text command to a short code.


Q: What if my device is lost or stolen?

A: If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, log in to Online Banking, select Account Services, select Mobile Banking and unenroll this feature there.


Q: How do I sign up for Text Banking?

A: Log in to Online Banking select Account Services and select Mobile Banking and click enroll next to your mobile phone number. If your mobile number is not listed, please click Add Mobile Phone to begin.


Q: What is shortcode?

A: A short code is a special 'short' telephone number that can be used in text (SMS) messages. All text messages to us should be sent to 83318.


Q: Can I use both Text Banking and Mobile App on my phone?

A: Yes, you can use both options from the same phone.


Q: Is Text Banking supported on my phone?

A: Text Banking will work on any text message (SMS) capable phone from one of our supported carriers. We support all the popular US wireless phone carriers, including Alltel AWCC, Cincinnati Bell, Cricket, MetroPCS, T-Mobile, US Cellular, Verizon, AT&T Mobility, Boost, Sprint, Virgin Mobile. We may add carriers periodically.


Q: I received an activation code but never used it. What do I do now?

A: Activation codes expire after 24 hours. If you need a new code, return to Online Banking, select Account Services, select Mobile Banking and click Manage Preferences.


Q: Which accounts will I have access to in Text Banking?

A: Text Banking will provide access to all accounts that are available in Online Banking using the same account nicknames. Text (SMS) account nicknames can be updated in Online Banking.


Q: I enrolled my phone number but did not receive a text message. What should I do?

A: Typically you should receive a text message within a few minutes after enrolling, however, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.


Q: What happens if I get a new phone or change phone numbers?

A: If you get a new phone or change phone numbers, be sure to return to Online Banking, select Account Services, select Mobile Banking and click unenroll next to you old number and add your new mobile phone number in the same spot. Alternatively, you may also text “STOP” from the number you are giving up to deactivate all SMS messages to that number.


Q: Can I use Text Banking on more than one phone?

A: Yes. You may add multiple mobile phone numbers and use Text Banking.